When will my order be shipped?
In most cases, products will be processed and shipped within 24 hours of receiving the order. Shipping information will be available the day after your item has shipped, and you can get shipping information of your order on Order Tracking page.
Encountering a situation where the logistics company shows that the package has been signed for but has not actually received it. Here, we explain the following points to you to better communicate and solve problems:
1. Responsibility definition: Once the package is marked as "delivered", the responsibility of us and the logistics company is mainly to ensure that the package is delivered according to the address you provided. If you do not actually receive the package, we will actively assist you in locating it and claiming compensation from the logistics company, but any loss or inconvenience in the process, if not caused by our intentional or gross negligence, we may not be able to directly bear all responsibility.
2. Solution steps:
- Contact us immediately:Please contact us as soon as possible through our customer service channels (telephone, online customer service, email, etc.), provide detailed order information and a description of the situation of not receiving the package.
- Assist in investigation:We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.
- Claim application:If the investigation confirms that the package is indeed lost or cannot be found, we will assist you in filing a claim application with the logistics company and try our best to fight for your legal rights and interests according to the regulations and procedures of the logistics company.
